Refund Policy
Clear rules for cancellations, refunds, and chargebacks on WKND. No surprises.
14-Day Escrow Period
When you make a booking on WKND, your payment is held in escrow for up to 14 days. This protects both you and the service provider:
- For events: escrow begins on the event date and lasts 14 days
- For services: escrow begins when the service is marked as completed
- During escrow, you can file a dispute if something went wrong
- After escrow closes without a dispute, funds are released to the provider
Refund Scenarios
Event Cancelled by Organizer
If an event is cancelled by the organizer, you receive a full refund including service fees. Refund is automatic and processed within 5-10 business days.
Service Not Delivered
If a vendor fails to deliver the booked service, you are entitled to a full refund. File a dispute during the escrow period with supporting evidence.
Service Significantly Different From Description
If the service you received was materially different from what was listed, you may receive a partial or full refund based on our support team's evaluation.
No-Shows
If you did not attend an event or use a booked service, refunds are evaluated on a case-by-case basis. Medical emergencies and documented travel disruptions are considered.
Completed Services
Services that were delivered as described are not eligible for refund. If you attended the event or received the service, the transaction is considered complete.
Change of Mind
We do not offer refunds for change of mind after a service has been provided. Check cancellation policies before booking.
Payment Plan Refunds
If you are on a payment plan and cancel before completing all installments:
- Refunds are prorated based on the services rendered versus total plan value
- If no services have been rendered, you receive a full refund of amounts paid
- Outstanding installments are cancelled upon approved refund
- Missed installments that have already entered collections may not be eligible for refund
How to Request a Refund
Go to your booking history
Find the booking in your dashboard under "My Bookings."
Select "Request Refund"
Choose a reason and provide any supporting details or evidence.
Wait for review
Our support team reviews refund requests within 2-3 business days.
Receive your refund
Approved refunds are processed to your original payment method within 5-10 business days.
Important: All refund requests must go through the WKND platform. Do not request refunds directly from the vendor or through your bank. Direct bank chargebacks bypass our dispute resolution process and may result in account suspension.
Processing Timeline
| Stage | Timeline |
|---|---|
| Refund request submitted | Instant confirmation |
| Support team review | 2-3 business days |
| Refund approved and initiated | 1-2 business days after approval |
| Funds returned to your account | 3-7 business days (depends on your bank) |
| Total estimated time | 5-10 business days |
Chargeback Policy
We strongly encourage using our platform dispute process before contacting your bank. Here is why:
- Our dispute process is typically faster than a bank chargeback
- Chargebacks incur processing fees that may delay your resolution
- Filing a chargeback while a platform dispute is pending may result in account suspension
- Fraudulent chargebacks (disputing a service you received) may result in permanent account termination
Chargebacks are handled through Stripe's dispute resolution system. We provide evidence to Stripe for all disputed charges.